Remove the "Cannot Proceed" Pop-up Page

Issue: “Cannot Proceed” Pop-up Page Is Displayed

• No other user is currently accessing the system.

• There is no payment or credit memo release running in the background.

Resolution Steps

1. Remove the pop-up manually

   • Click the “Okay” button on the pop-up message.

2. Wait before resetting

   • Allow 2–5 minutes before resetting the Billable Payment screen.

   • While the system is idle, any background transactions will complete.

3. Reset the system

   • Scroll to the upper left of the system navigation page.

   • Click the Home button.

   • Wait for the Home page to fully load.

4. Resume the process

   • Go back to Manage Payments.

   • Complete the pending payment transactions.