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Continuation from Review Account balance:
If arrears exist in the ending balance, it must be transferred to the new unit owner’s account, subject to mutual agreement between both parties.
Follow the steps below to update the ownership tagging.
The Ending Balance Includes Arrears
For any outstanding balance, a necessary balance adjustment should be performed.
On the concerned lot inventory/property name, navigate to the Account Summary tab
View the latest account with an active status.
Review Account Balance
Access or download the account ledger.
Check for any arrears
A balance update is required as part of the change of ownership tagging process.
The account has arrears.
A Credit Memo (CM) will be created to offset the outstanding balance and ensure the account balance is zero.
Proceed to the next step below.
Globalland Billing & Collection Coordination - Balance Update
1. Ticket Creation and Balance Update Request
Create a ticket addressed to Globalland Billing & Collection.
If the Change Unit Owner button is disabled, a balance update must be performed as part of the change of ownership tagging process.
The Globalland Billing & Collection team will create and complete the balance update via Credit Memo.
Note: This will reverse the ending balance, resulting in a zero balance.
Update the Lot Inventory to Reflect the New Owner
Once the account balance is cleared or properly adjusted, Globalland Billing & Collection will notify you to proceed with the Lot Inventory update to reflect the new owner.
Change Owner Update
Review the ending balance of the current account. Make sure the account balance is equal to zero (0.0).
Click "Change Unit Owner" button and select the new owner from the list.
2. A modal or pop-up page displaying existing customers will appear.
Click the name to select the new turnover.
- If not yet created, follow the instructions in the unit owner creation or update.
- Ensure the new unit owner has been encoded accurately.
3. Fill out all required fields with the new owner's information.
Property Status
Turnover Status
Billing Type (for new Turnover)
Other related fields that needs to be updated
4. Click the Update button to apply the changes.
5. Confirm the change owner update by selecting the reason from the list
6. Click the Proceed button to complete the update
Globalland Billing & Collection Coordination - Balance Transfer
If the Change Unit Owner tagging is completed, you must coordinate the balance transfer to B&C.
The team will generate an Invoice (Debit Memo).
Note: This will record the new balance, outstanding balance (arrears), of the account.
Navigate the Lot Inventory
Navigate the lot inventory again.
The new amount will be added to the new owner's balance.
The lot inventory and account balances have been successfully updated.
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