On the concerned lot inventory/property name, navigate to the Account Summary tab

View the latest account with an active status.

Review Account Balance

1. Access or download the account ledger.

2. Check for any arrears

3. A balance update is required as part of the change of ownership tagging process.

The account has arrears.

• Create a Credit Memo (CM) to offset the outstanding balance and ensure the account balance is zero.

• Proceed to the next step below.

To begin the balance update:

1. Go to Manage Invoices > Credit Memo

2. Click Create.

Note: Creating a Credit Memo will offset the arrears and reduce it from the current account balance.

Balance Update via Credit Memo

Complete the following fields:

1. Click the search icon on the Account Number field.

A modal or pop-up page will be displayed.

1. In the search bar, enter the name of the account that needs to be updated.

2. If the unit owner has multiple properties, ensure that the correct property is selected.
   
   

2. Proceed with the update by entering the Bill Date.

3. In the Credit Memo Item Type field, choose from the list the purpose of the balance update.

4. Enter the Description.

5. In the Item Type field, choose from the list and select any of the following:

• Select Association Dues for balances related to association dues, condominium dues, or maintenance dues.

6. Enter the reversal amount based on the ending balance.

7. For other item types, review the latest details in the unit owner’s ledger and select the appropriate item type.

8. Apply the CM to the arrears (open invoices)

9. Review the Credit Memo details and confirm the balance update by clicking the Release button.

Change Owner Update

1. Review the ending balance of the current account. Make sure the account balance is equal to zero (0.0). 

2. Click "Change Unit Owner" button and select the new owner from the list.

2. A modal or pop-up page displaying existing customers will appear.

Click the name to select the new turnover. 

1. • If not yet created, follow the instructions in the unit owner creation or update.
   • Ensure the new unit owner has been encoded accurately.

3. Fill out all required fields with the new owner's information.

• Property Status

• Turnover Status

• Billing Type (for new Turnover)

• Other related fields that needs to be updated

4. Click the Update button to apply the changes.

5. Confirm the change owner update by selecting the reason from the list

6. Click the Proceed button to complete the update

To begin the balance update:

1. Go to Manage Invoices > Invoice

2. Click Create.

Note: Creating a Invoice (Debit Memo) will record again the arrears of the account.

Balance Update via Invoice

Complete the following fields:

1. Click the search icon on the Account Number field.

A modal or pop-up page will be displayed.

1. In the search bar, enter the name of the new turnover.

2. If the unit owner has multiple properties, ensure that the correct property with the new turnover is selected.
   
   

2. Proceed with entering the Bill Date.

3. Enter the Description.

4. In the Item Type field, choose from the list and select any of the following:

• Select Debit Memo for balances related to association dues, condominium dues, or maintenance dues.

5. Enter the ending balance of the previous account.

• This will now record the new balance of the account.

6. Review the invoice (Debit Memo) details and confirm the balance update by clicking the Release button.

Navigate the Lot Inventory

1. Navigate the lot inventory again.

2. The new amount will be added to the new owner's balance.

   • • The lot inventory and account balances have been successfully updated.