Embedded Files
Unit Owner Wrong Spelling Update
Via Ticket
Go to Communications > Tickets.
Click "Create Ticket" to start. By default, the assignee and department are pre-selected.
Click Re-assign. Select any of the billing staff.
Fill out all the fields with the details of the concern being filed:
Requested by: name of the unit owner with name correction
Ticket category: select "Name Correction."
Subject and details of concern: identify the correct details here.
If applicable, upload a document, photo, or form that applies to your concern.
Click "Submit" to finish.
Wait for billing to update the customer name.
Billing will advise you of the status of the ticket, or you may go to Tickets to check the latest update and status.
Contact Information Update
Unit owners must complete the Contact Information Update Form to change their contact numbers
Go to Unit Owners > click, and view a specific unit owner
Modify the field(s) that needs to be updated:
Primary Contact Details:
Email Address
Mobile Number
Alternate Contact Info Details:
Email Address
Mobile Number
Update the dummy contact numbers, ASAP
Click Update once the changes are completed.
A confirmation message will be displayed.
If the details are correct, upload the signed Contact Information Update Form and click Yes to complete the update.
Otherwise, click No to discard the changes.
NOTE: Unit owners can update their contact information directly through PropTech mobile app.
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