Update and Approve Submitted Forms

1. Navigate to Forms

   • • Go to Forms > Submitted Forms tab

     • A listing of all submitted tickets will be displayed.

2. Search and Open a Submitted Form

   • Search for or select the ticket number you want to update.

   • Click the ticket to open it.

   • Review the details and submitted form

3. Approve the Form

2. • • If there is no concern with the submitted form details and attachments, tick the form.

     • Otherwise, inform the unit owner and do the necessary updates

     • Once ticked, Approve button will be displayed

     • The approved form will have a system-generated approval

4. Update Ticket Details

2. • To update the status, change it to the new status.

     • Processing - acknowledge and process the ticket

     • Closed - the ticket is resolved

   • To change the assignee, click Re-assign.

   • Select the name from the list. 

5. Save Changes

2. • Click Submit to save the updates.