Unit Owners

1. Go to Unit Owners > click Add Unit Owner.

2. Fill out all fields with the customer's information up to the Billing Address section.

   1. 1. 1. 1. • If the unit owner doesn't provide any email address and as the system requires, use a dummy email address* 

*Format : firstname.lastname@noemail

 Example : juan.delacruz@noemail

2. 1. 1. 1. 1. • If the unit owner doesn't provide any mobile number and as the system requires, use a dummy mobile number* 

*Format : 01## ####### 

 Example : 0100 0000001

3. Upload a photo of the customer (optional).

4. Make sure Status is toggled ON to set as active.

5. Click Save to submit.
   To delete or reset all entries, click Clear.

Via Ticket

1. Go to Communications > Tickets.

2. Click "Create Ticket" to start. By default, the assignee and department are pre-selected.

3. Click Re-assign.  Select any of the billing staff.

4. Fill out all the fields with the details of the concern being filed:

5. Requested by: name of the unit owner with name correction

6. Ticket category: select "Name Correction."

7. Subject and details of concern: identify the correct details here.

8. If applicable, upload a document, photo, or form that applies to your concern.

9. Click "Submit" to finish.

10.  Wait for billing to update the customer name.

11. Billing will advise you of the status of the ticket, or you may go to Tickets to check the latest update and status.

Unit owners must complete the Contact Information Update Form to change their contact numbers 

1. Go to Unit Owners > click, and view a specific unit owner ID.

2. Modify the field(s) that needs to be updated

   • Email Address

   • Mobile Number

   • Update the dummy contact numbers, ASAP

3. Upload the signed contact information update form

NOTE: Unit owners can update their contact information directly  through PropTech mobile app.

1. Go to Unit Owners > select the Unit Owner account

2. Click Email Login

3. Login credentials will be sent to the unit owner's registered email address.