Update Unit Owner

Via Ticket

1. Go to Communications > Tickets.

2. Click "Create Ticket" to start. By default, the assignee and department are pre-selected.

3. Click Re-assign.  Select any of the billing staff.

4. Fill out all the fields with the details of the concern being filed:

5. Requested by: name of the unit owner with name correction

6. Ticket category: select "Name Correction."

7. Subject and details of concern: identify the correct details here.

8. If applicable, upload a document, photo, or form that applies to your concern.

9. Click "Submit" to finish.

10.  Wait for billing to update the customer name.

11. Billing will advise you of the status of the ticket, or you may go to Tickets to check the latest update and status.

Unit owners must complete the Contact Information Update Form to change their contact numbers 

1. Go to Unit Owners > click, and view a specific unit owner ID.

2. Modify the field(s) that needs to be updated

   • Email Address

   • Mobile Number

   • Update the dummy contact numbers, ASAP

3. Upload the signed contact information update form

4. View and download the file here.

NOTE: Unit owners can update their contact information directly through PropTech mobile app.