Credit Memo

The credit memos' bill date should be entered between the 1st and last day of the previous month. If the bill date is different, this will be included on next month's SOA.

Create a credit memo

Go to Manage Invoices > Credit Memo.
Click "Create Credit Memo" to start.
Select the account or unit owner to apply the credit memo. Click the search icon and find the unit owner's name.
Fill out the bill date (1st day of the month), credit memo type, amount, and description.
To finish the creation, click Save.

Note: All saved invoices will reflect on the unit owner's account and ledger.

Closing a credit memo

The credit memo will automatically close once invoices have been fully allocated. See credit memo allocation process here.

Go to Credit Memo and select the specific credit memo document.
Go to the Application History tab and view the invoices applied.

Credit Memo Summary / Listing

The credit memo summary or list can be filtered by bill date, credit memo status, and item types.
Click Export to download the list in Excel.

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