Update and Close Tickets

Navigate to Tickets

• Go to Communications > Tickets.

• A listing of all submitted tickets will be displayed.

Search and Open a Ticket

• Search for or select the ticket number you want to update.

• Click the ticket to open it.

Update Ticket Details

• To update the status, change it to the new status.

  • Processing - acknowledge and process the ticket

  • Closed - the ticket is resolved

• To change the assignee, click Re-assign.

• Select the name from the list. 

Save Changes

• Click Submit to save the updates.