Navigate to Tickets
Go to Communications > Tickets.
A listing of all submitted tickets will be displayed.
Search and Open a Ticket
Search for or select the ticket number you want to update.
Click the ticket to open it.
Update Ticket Details
To update the status, change it to the new status.
Processing - acknowledge and process the ticket
Closed - the ticket is resolved
To change the assignee, click Re-assign.
Select the name from the list.Â
Save Changes
Click Submit to save the updates.